#tools for IT Support

1.Remote Support Tools

hashtag#teamviewer – Popular remote desktop software for remote troubleshooting.
hashtag#anydesk – Another lightweight tool for remote access and support.
LogMeIn Rescue – Provides remote support for troubleshooting and resolving technical issues.

2. Ticketing and Issue Tracking Systems.
hashtag#jira Service Management – A widely used IT service management (ITSM) platform for incident tracking and resolution.

hashtag#zendesk – A customer support tool that helps in ticket creation, management, and reporting.

hashtag#freshservice – An ITIL-compliant service desk tool for managing incidents, problems, and changes.

hashtag#servicenow – An enterprise-level platform for managing incidents, requests, and service management workflows.

3.Monitoring Tools

hashtag#nagios – Open-source monitoring software for networks, servers, and applications.

hashtag#solarwinds – Provides comprehensive network and system monitoring with user-friendly dashboards.

hashtag#zabbix – Open-source monitoring tool for network and server performance.

hashtag#prtg Network Monitor – A powerful tool for monitoring bandwidth, servers, and devices in real time.

4.Diagnostic and Troubleshooting Tools

hashtag#sysinternals Suite (Microsoft) – A collection of utilities for diagnosing, troubleshooting, and monitoring Windows systems.


hashtag#wireshark – A network protocol analyzer used for troubleshooting network-related issues.

hashtag#memtest86 – A tool for diagnosing RAM issues and errors.

hashtag#pingplotter – A network diagnostic tool that visualizes latency and packet loss across a network.

hashtag#ccleaner – Used for cleaning up unnecessary files and fixing system issues on Windows.

5. Backup and Data Recovery Tools

hashtag#acronis True Image – A popular disk imaging and backup software.
Veeam Backup & Replication – A comprehensive solution for backing up virtual machines and data.

hashtag#easeus Data Recovery Wizard – A tool for recovering lost data from crashed systems or deleted files.

hashtag#carbonite – A cloud-based backup service.

6. Antivirus and Security Tools

hashtag#norton Antivirus – A leading antivirus software with a suite of security tools.

hashtag#mcafee Total Protection – A comprehensive suite for endpoint security.

hashtag#bitdefender – A powerful antivirus with real-time protection and a range of additional security features.
hashtag#crowdstrike – A leading provider of endpoint protection with advanced threat detection and response capabilities.

7. System Administration and Configuration Tools

hashtag#active Directory – A directory service used to manage permissions, users, and security policies in a Windows-based network.
Group Policy Management – Used to create and manage group policies to control user and computer settings in Windows environments.

hashtag#ansible – An open-source automation tool for managing configurations and automating tasks across servers.

8.Password Management Tools
hashtag#lastpass – A popular password manager for securely storing and generating passwords.